About Maxsum Consulting
Since 2001, Maxsum has been bringing our people-focused, process-backed and performance-driven approach to business technology decision-making tables across Victoria.
As a multiple award-winning, ISO-certified Managed IT Services Provider, Maxsum uniquely offers combined Managed IT Support AND Managed IT Security package options with included strategic planning and advisory services, alongside the planning and delivery of an extensive range of business technology project and professional services.
Our clients range in size from growth-focused small businesses to medium-sized enterprises. We prefer to work with industries, sectors and organisations where we align on purpose, and work with a range of organisations across the professional services, not-for-profit, manufacturing, local government and community sectors across Victoria and beyond!
Our Mission, Vision & Values
At Maxsum we work daily to our purpose To Enable Opportunity and Realise Potential for our clients, across our own team and partner ecosystem and for the wider community.
Our Vision is to Conquer the Complexity involved in technology change to support you in driving continual improvement across your IT systems, security and business processes.
Day to day, Maxsum works to our Cultural Values to deliver our Vision and achieve our Mission.
Our Proven Process – Maxsum’s Client Engagement Framework
We believe that our Proven Process is the key to conquering the complexity that comes with managing technology change across your environment. Engaging with Maxsum in our people, process and performance-driven approach to Managed IT Support and Managed IT Security Services provides your organisation with the opportunity to better leverage technology both strategically and operationally to achieve your goals.
Our Guarantee – The MaxGuard 90DG Promise
We are confident that our Proven Process works and that your organisation will start to see the benefits of our approach straight away. We’re so sure that if after 90 days post Managed IT Service transition & onboarding, you are not completely satisfied with the level of service you are receiving as a MaxGuard Managed IT Services client, we will refund your onboarding project costs, waive any off-boarding costs and remove our management and monitoring tools free of charge!
Our Team & How We Work
Maxsum’s founder and Managing Director, Joe Ciancio, heads up our organisation, with General Manager Kristy Fletcher overseeing our core business operations. Our Managing Director and General Manager are joined on the Executive Leadership Team by our Office & HR Manager Linda Pedder, and Marketing & Communications Manager Rebecca Ciancio.
Maxsum’s organisation and accountability structure is guided by our strategic management and operation framework EOS (Entrepreneurial Operating System), under which clear metrics relating to ownership, accountability and reporting are defined and actioned across the team.
Maxsum’s client base is supported by an executive team with extensive enterprise-scale business technology, IT support, IT Security and consulting experience, as well as dedicated Leadership, Sales, Service Delivery, Security Services, Project Delivery, and Change Management Teams.
Within these teams, our strategy, infrastructure, cloud, collaboration, communications, security, procurement and licensing Subject Matter Experts (SMEs) drive our mission of Enabling Opportunity, Realising Potential even further daily.
The day-to-day delivery and operation of Managed IT Services and Projects is resourced primarily by the Service and Project Delivery Teams, overseen by the Change Advisory Board, with a dedicated Account Manager and IT Strategy Consultant assigned to each of our Maxsum clients to address strategic initiatives, project planning, procurement, licensing or other requirements that may arise.
Contact us at any time to meet the team or find out more about how the Maxsum Team drives client success via the Maxsum Proven Process.
Certifications & Partnerships
In addition to our ISO9001 (Quality Management Systems) and ISO27001 (Information Security Management Systems) certification, Maxsum operates to the Entrepreurial Operating System (EoS) management framework.
We work with a strategically aligned and selectively vetted list of globally and nationally recognised vendors and partners that support Maxsum to deliver world-class service, insights, innovation and knowledge into the Victorian marketplace.
We maintain key partnership status and certification levels with Microsoft, Google, Sophos, Datto, Rhipe, Dicker Data, Telstra, NBN, Fujitsu, HP, and are registered as an Australian Cyber Security Centre Network Partner and an Approved Supplier on the Department of Premier and Cabinet’s Vendor Panel.
