The Maxsum Difference

Our clients actually love what we do!

We are an experienced Managed IT Services provider, trusted and relied upon by our clients to deliver and exceed their expectations.

With a Client Satisfaction Score consistently at 95% plus, the feedback we receive from our clients tells us that we do Managed Services better than most. What is it that we do differently to surprise and delight our clients? 

Yes, we deliver Managed IT Services – best-in-class IT support, security and project services – into our client organisations, but the extra we bring is a unique mix of knowledge, skills, strengths and capabilities that your organisation is missing right now. 

How much more could your organisation achieve with a technology partner empowering you with:  

• The ability to do more with what you have and extract extra value from your current technology investments.
• The focus to be able to pinpoint areas where new technology investments will really deliver.
• The ability to sleep sounder at night knowing your cyber risk is under control.
• The support to explore AI and automation-driven service and technology solutions, and the support to safely and intentionally introduce them into your world.
• The expertise to free up your people’s time to struggle less with technology and concentrate more on higher value work.
• The engagement you’ll need to be able to bring your whole organisation along for the ride and develop new skills and ways of working.
• The executive insights you need to better leverage your technology to realise your organisations full potential now and stay future-ready. 

Our Sweet Spots

We are always open to working with growth-minded businesses and organisations that see the value in technology and its role in enabling opportunity and realising potential for their people, clients and communities.

Our clients are typically small-to-medium-sized enterprises. We prefer to work with industries, sectors and organisations where we align on purpose, and work with a range of organisations across the professional services, not-for-profit, manufacturing, local government and community sectors across Victoria and beyond!

Here is a small sample of the types of services and projects we have extensive experience in delivering across key industry sectors.

Mining & Resources

Robust IT service and security management is critical in the mining and resources sector to ensure operational efficiency targets are met, sensitive data and records are protected from integrity loss, and cyber threats are mitigated to prevent disruption to operations. We assist clients in this sector through:

• MaxGuard Ultimate Support + Proactive Managed Security Services
• Enterprise-grade networking and communications infrastructure
• Underground safety communications systems infrastructure & support
• Automated cyber threat detection, response & reporting
• Business continuity & disaster recovery support

Manufacturing & Agriculture

Proactive manufacturers and agricultural producers are reliant on seamless IT services to provide them with connectivity and data to optimise operations, increase productivity and thereby increasing outputs and yields. Add to this new mandatory cyber incident reporting requirements for those designate Critical Infrastructure providers. Clients in this sector have benefited from Maxsum’s:

• Business Technology Review + IT Security Assessment Engagements
• MaxGuard Ultimate Support + Proactive Managed Security Services
• Enterprise-grade networking and surveillance infrastructure
• Data management, business intelligence and dashboard reporting
• Remote connectivity and business continuity assurance

Professional Services

Professional services providers of specialised accounting, financial planning & advisory, real estate, legal services and advice, education & training, insurance and consulting services have high compliance and regulatory requirements to meet, highly sensitive company and personal data to protect, and are reliant on seamless access to the information for continuous reporting. Clients in these sectors have often led the way in adopting new technologies and services especially in the security and modern work spaces.

• MaxGuard Ultimate Managed Support + Proactive Managed Security Services
• Business Technology Audit + IT Security Assessment Engagements
• Software and Infrastructure as a Service migrations
• Modern work enablement, including Microsoft 365, Microsoft Teams & Teams Calling
• Data management through Power Platform, Power Apps and Power BI services
• Automated cyber security awareness training and cyber threat detection and response services.

Not-for-Profit Organisations

Australian not-for-profit organisations have some of the tightest requirements around compliance, sensitive and personal data handling, and client and stakeholder engagement. Alongside this they are tasked with delivering outcomes to clients, impact to communities and development opportunities for their own staff. We have some of our closest, most productive relationships with our NFP clients, who have used technology to drive impact though:

• MaxGuard Ultimate Managed Support + Proactive Managed Security Services
• Networking, communications & security infrastrcuture specialising in new site moves and builds
• Secure meeting rooms and privacy for calling and collaboration
• Cloud migrations and services, with Microsoft 365 and modern work enablement projects
• Data collection, management and reporting via Power Automate, Power Apps and Power BI service solutions
• Automated cyber security awareness training and cyber threat detection and response services.

Local Government

Local governments have diverse and extensive administrative and engagement workloads and require bringing together very different groups of stakeholders with diverse communication and engagement modes. Ensuring these systems can connect seamlessly and securely to ensure the effective and continuous delivery of services and reporting is key, alongside integrating community outreach and data services. Some local councils have internal IT teams that are overstretched and under-resourced, benefiting from:

• MaxGuard Co-Managed IT Services handling Level 2,3 escalations and change management
• Network, communications and security infrastructure upgrades, replacements, relocations and new site builds
• Cloud migrations, Microsoft 365 solutions and modern work enablement
• Microsoft Teams Collaboration and Teams Calling projects
• Cyber security awareness training and IT Security Penetration testing.